Standard terms governing the services provided by Orange Frog Studios.
These terms of service ("Terms") govern all work carried out by Orange Frog Studios ("we", "us", "our") for clients ("you", "the client"). By commissioning work from us you agree to these Terms. Please read them carefully before instructing us to begin work.
All work is carried out on the basis of a written quotation which we provide free of charge. A quotation sets out the scope of the work to be completed, the fixed price and the expected delivery timeline.
A quotation becomes a binding agreement when you confirm in writing (including by email or text message) that you wish to proceed. At this point the deposit (where applicable) becomes due.
Quotations are valid for 30 days from the date issued. After this period we reserve the right to revise the price if circumstances have changed.
Any work requested beyond the agreed scope ("scope creep") will be quoted separately and agreed in writing before we carry it out. We will always let you know if a request is outside the original scope rather than billing for it without warning.
We accept bank transfer (BACS) and PayPal. Payment details are provided on each invoice. Invoices are due within 14 days of the invoice date unless otherwise agreed.
We reserve the right to charge interest on overdue invoices at the rate of 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998. We also reserve the right to suspend services (including hosting) where invoices remain unpaid beyond 30 days.
We will provide you with a realistic delivery timeline when we begin a project. Timelines are estimates based on the information available at the time of quoting and assume timely provision of content and feedback from you.
Delivery may be delayed if:
We will always communicate any delay promptly and give you an updated timeline. We do not accept liability for losses caused by delays outside our reasonable control.
Each project quotation includes a specified number of revision rounds. Revisions within scope - changes to colours, fonts, layout, wording or images within the agreed design - are included. Revisions that require a significant redesign or change the agreed scope will be quoted separately.
Once a project is marked as complete and your final payment has been received, any further changes are treated as new work and quoted accordingly.
To allow us to deliver your project on time and to a high standard, you agree to:
You confirm that you have the right to use any images, text, logos or other material you provide to us for inclusion in your website.
All content you provide to us (text, images, logos, etc.) remains your property. We use it solely for the purpose of completing your project.
Once all invoices relating to a project have been paid in full, ownership of the completed website design and code passes to you. You own your website outright.
Some projects may incorporate open-source software, stock photography or third-party fonts. We will always inform you if this is the case. These components remain subject to their own licences, which we will provide to you on request.
We reserve the right to include your completed website in our portfolio and to reference it in our marketing materials unless you specifically request otherwise at the time of commissioning the work.
Where we provide hosting services:
Where we provide monthly maintenance:
We take our work seriously and aim to deliver high-quality results every time. However, our liability to you in connection with any project or service is limited to the total fees paid by you to us for that specific project or service in the preceding 12 months.
We are not liable for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.
Where we provide SEO services, we make no guarantee of specific search engine rankings. Search engine algorithms are outside our control and can change at any time. We apply proven, legitimate techniques but cannot promise specific positions in search results. We will be honest with you about realistic expectations before commencing any SEO work.
We treat all client information as confidential. We will not disclose your business information, pricing, or any confidential information you share with us to any third party without your consent, except where required by law.
Either party may terminate a project by giving written notice. If you terminate a project after work has begun:
We reserve the right to terminate our agreement with you immediately if you fail to pay an invoice within 30 days, if you act in a way that is abusive or threatening towards us, or if you ask us to do anything that would be illegal or unethical.
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. The current version is always published on this page. Continued use of our services after a change to these Terms constitutes acceptance of the updated Terms.
For any questions about these Terms, please contact us: